#8: Candidate Experience & The Future of Reputation Management

This week we welcome John Ambrosino to the podcast. John is Chief Employment Officer at Employing.us, and brings more than fifteen years of HR expertise to the table, ranging from payroll, to candidate experience, to reputation management.

Topics include: why the “black hole” of candidate experience remains a persistent challenge, how candidate experience expectations and challenges vary by organization and role, the importance of establishing recruiter performance metrics specific to candidate experience, how poor HR tech can undermine even the best recruiters’ efforts, the challenges posed by having too many candidates, how strong employer brands can improve candidate experience (and vice versa), how to define a compelling mission statement for high volume recruitment, the blessing and curse of employee review sites, how average ratings obscure crucial differences that exist between (and within) departments, and how diverse employee personalities (via testimonial videos) interact with an organization's overarching employer brand.

Connect with John Ambrosino:
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